Terms of service
TERMS OF SERVICE
OVERVIEW
Welcome to Woolsy! Woolsy is operated by Furs Forever Inc. The terms “we,” “us” and “our” refer to Furs Forever Inc., operating as Woolsy. We operate this store and website, including the related information, content, features, tools, products and services that provide you with a curated shopping experience (the “Services”). Woolsy is powered by Shopify, which enables us to provide the Services to you.
These terms and conditions, together with any policies referenced here (the “Terms of Service” or “Terms”), describe your rights and responsibilities when you use the Services.
Please read these Terms carefully. They include important information about your legal rights, including warranty disclaimers and limitations of liability. Nothing in these Terms limits rights or remedies that cannot be limited under applicable law.
By visiting, interacting with or using our Services, you agree to these Terms and our Privacy Policy, available at https://woolsy.ca/policies/privacy-policy. If you do not agree, you should not use or access the Services.
SECTION 1 – ACCESS AND ACCOUNT
By agreeing to these Terms, you represent that you are at least the age of majority in your province, state or other place of residence, and that you have given your consent for any of your minor dependants to use the Services on devices you own, purchase or manage.
To use the Services, including browsing our store or purchasing products, you may be asked to provide information such as your email address and billing, payment and shipping information. You represent that the information you provide is correct, current and complete and that you have the right to provide it.
You are responsible for maintaining the security of your account credentials and for activity on your account. You may not transfer, sell, assign or license your account to another person.
SECTION 2 – OUR PRODUCTS
We make every effort to represent our products accurately. Colours and product appearance may differ from how they appear on your screen because of your device and its settings.
We do not guarantee that the appearance or quality of a product will meet your expectations or look exactly as it appears on your screen. This does not affect any rights you have under applicable consumer protection law.
Product descriptions may change without notice. We may discontinue a product or limit the quantities offered to any person or in any geographic region or jurisdiction, subject to applicable law.
SECTION 3 – ORDERS
When you place an order, you make an offer to purchase. Woolsy may accept or decline an order, subject to applicable law. An order is accepted when Woolsy confirms its acceptance. We must receive and process your payment before accepting an order.
Please review your order carefully before submitting it, as we may be unable to accommodate cancellation requests after an order has been accepted. If we decline, change or cancel an order, we will attempt to notify you using the email address, billing address or phone number provided with the order. If we cancel an order after taking payment, we will refund the amount paid for the cancelled items in accordance with applicable law.
Returns and exchanges are governed by our Return and Refund Policy, available at https://woolsy.ca/policies/refund-policy, together with any rights you have under applicable law.
You represent that your purchases are for personal or household use and not for commercial resale or export.
SECTION 4 – PRICES AND BILLING
Prices, discounts and promotions may change without notice. The price charged will be the price shown when you place your order, subject to correction of errors as described in Section 12, and will be set out in your order confirmation.
Unless expressly stated otherwise at checkout, posted prices do not include applicable taxes, shipping, handling, customs duties or import charges. The total charges payable to Woolsy will be shown at checkout before you submit your order. Charges imposed by customs authorities or other third parties may be payable separately.
We may offer promotions governed by separate terms. If a promotion’s terms conflict with these Terms, the promotion’s terms will govern that promotion.
You agree to provide current, complete and accurate purchase, payment and account information, and to update it as needed so we can complete your transactions and contact you. You represent that you are authorized to use the payment method you provide and agree to pay the charges shown for your order.
SECTION 5 – SHIPPING AND DELIVERY
Delivery times are estimates unless we expressly state otherwise. Shipping carriers, customs processing and events outside our reasonable control may affect delivery.
If your order is delayed, missing or damaged in transit, please contact us at hello@woolsy.ca so we can investigate and help resolve the issue. Your rights concerning delivery, loss or damage are governed by applicable law. Nothing in this section removes any delivery rights or remedies you have under that law.
SECTION 6 – INTELLECTUAL PROPERTY
The Services, including our trademarks, branding, text, images, graphics, product reviews, video, audio, design and arrangement of content, are owned by Woolsy, its affiliates or licensors, or other rights holders, and are protected by applicable intellectual property laws.
These Terms permit you to use the Services for personal, non-commercial purposes. Except as permitted by law or with our prior written consent, you may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store or transmit material from the Services. Nothing in these Terms grants you a licence to the intellectual property of Woolsy, Shopify or any third party, except as expressly stated.
Woolsy’s names, logos, product and service names, designs and slogans are trademarks of Woolsy or their respective owners. Shopify’s name, logo, product and service names, designs and slogans are trademarks of Shopify. You may not use these trademarks without permission from the relevant owner.
SECTION 7 – OPTIONAL TOOLS
We may provide access to tools offered by third parties that we do not monitor or control. Those tools are provided “as is” and “as available,” without warranties, representations or conditions from us and without our endorsement, to the extent permitted by law.
Your use of an optional third-party tool is at your discretion. Please review the terms that apply to that tool. We may offer new features and tools in the future; they will form part of the Services and be subject to these Terms.
SECTION 8 – THIRD-PARTY LINKS
The Services may include materials, links or features provided by third parties. We are not responsible for examining or evaluating third-party materials or websites. If you leave our Services to access them, you do so at your discretion.
Please review the third party’s policies and practices before engaging in a transaction. Questions or complaints about a third party’s products or services should be directed to that third party. Nothing in this section limits rights that cannot be limited under applicable law.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
Woolsy is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with Woolsy. By using the Services, you acknowledge that Shopify is not responsible for any aspect of any sale between you and Woolsy, including any injury, damage or loss resulting from purchased products and services. To the extent permitted by law, you release Shopify and its affiliates from claims, damages and liabilities arising from your purchases and transactions with Woolsy.
SECTION 10 – PRIVACY POLICY
Personal information we collect through the Services is subject to our Privacy Policy, available at https://woolsy.ca/policies/privacy-policy. Certain personal information may also be subject to Shopify’s Privacy Policy, available at https://www.shopify.com/legal/privacy/app-users.
Because Shopify hosts the Services, Shopify collects and processes personal information relating to your access to and use of the Services. Information you submit may be transmitted to Shopify and to service providers in countries other than your own to provide the Services. Please review our Privacy Policy for details about how personal information is collected, used and shared.
SECTION 11 – FEEDBACK
If you submit, upload, post, email or otherwise provide ideas, suggestions, feedback, reviews, proposals, plans or other content (“Feedback”), you grant Woolsy a worldwide, non-exclusive, sublicensable, royalty-free licence to use, reproduce, modify, publish, distribute and display that Feedback for purposes related to operating, improving and promoting the Services. This licence continues for as long as the Feedback is used for those purposes, subject to applicable law and our Privacy Policy.
You represent that you own the Feedback or have the rights needed to provide it, that you have disclosed any compensation or incentive received in connection with it, and that it complies with these Terms. We are not required to keep Feedback confidential, compensate you for it or respond to it, unless applicable law requires otherwise.
We may monitor, edit or remove Feedback that we determine violates these Terms or the rights of others, or is unlawful or otherwise objectionable. You may not submit Feedback that infringes another person’s rights, is unlawful or abusive, contains malicious code, or misrepresents its source. You are responsible for the Feedback you provide.
SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS
Information on the Services may occasionally contain errors or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times or availability. We may correct errors and update information. If an error affects an order you have placed, we will handle any change or cancellation in accordance with applicable law and notify you where required.
SECTION 13 – PROHIBITED USES
You may use the Services only for lawful purposes. You may not use them to violate applicable laws or another person’s rights; infringe intellectual property; harass, threaten or defame others; transmit false or misleading information; distribute spam or malicious code; impersonate another person; interfere with the Services; or bypass their security features.
You may not collect other customers’ personal information, attempt unauthorized access, or use automated tools to disrupt or extract data from the Services in violation of these Terms or applicable law. We may suspend or terminate access for a violation of these Terms, subject to applicable law.
SECTION 14 – AGENTS
This section applies if you use or deploy software that takes autonomous or semi-autonomous actions on your behalf to access or interact with the Services (an “Agent”).
An Agent must identify itself accurately, comply with applicable law and these Terms, and respect any technical measures that limit its access. It must not conceal that its interactions are automated, misrepresent itself as a person, bypass CAPTCHAs or other access controls, or continue accessing the Services after we have requested that it stop.
We may limit how Agents access or interact with the Services. An Agent acting on your behalf must respond truthfully to a request to identify whether it is a person or automated software.
SECTION 15 – TERMINATION
We may terminate this agreement or your access to all or part of the Services, subject to applicable law. You remain responsible for amounts properly due up to the termination date.
Provisions that by their nature should continue after termination will remain in effect, including provisions concerning intellectual property, Feedback, privacy, limitations of liability, indemnification, governing law and disputes.
SECTION 16 – DISCLAIMER OF WARRANTIES
Information presented through the Services is provided for general information. While we work to keep it accurate, we do not guarantee that it is complete or free of errors.
TO THE EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OR CONDITIONS THAT ARE NOT EXPRESSLY STATED. WE DO NOT GUARANTEE THAT ACCESS TO THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE. NOTHING IN THESE TERMS EXCLUDES OR LIMITS A WARRANTY, CONDITION, RIGHT OR REMEDY THAT CANNOT LAWFULLY BE EXCLUDED OR LIMITED, INCLUDING APPLICABLE CONSUMER PROTECTION RIGHTS.
SECTION 17 – LIMITATION OF LIABILITY
TO THE EXTENT PERMITTED BY APPLICABLE LAW, WOOLSY AND ITS AFFILIATES, PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, CONTRACTORS, SERVICE PROVIDERS AND LICENSORS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGES ARISING FROM YOUR USE OF THE SERVICES OR PRODUCTS PURCHASED THROUGH THEM, INCLUDING LOST PROFITS, LOST REVENUE OR LOSS OF DATA.
NOTHING IN THESE TERMS EXCLUDES OR LIMITS LIABILITY THAT CANNOT LAWFULLY BE EXCLUDED OR LIMITED, OR REMOVES A RIGHT OR REMEDY AVAILABLE TO YOU UNDER APPLICABLE CONSUMER PROTECTION LAW.
SECTION 18 – INDEMNIFICATION
To the extent permitted by law, you agree to indemnify Woolsy, Shopify and their respective affiliates, partners, officers, directors, employees, agents, contractors, licensors and service providers against third-party claims and reasonable related costs arising from your unlawful use of the Services, your infringement of a third party’s rights, or your material breach of these Terms.
We will notify you of a claim for which we seek indemnification. We may participate in its defence and will not agree to a settlement that imposes a non-monetary obligation on you without your consent, which will not be unreasonably withheld.
SECTION 19 – SEVERABILITY
If any provision of these Terms is found to be unlawful, void or unenforceable, that provision will be limited or severed to the extent necessary. The remaining provisions will continue in effect.
SECTION 20 – WAIVER; ENTIRE AGREEMENT
Our failure to enforce a provision of these Terms does not waive our right to enforce it later.
These Terms, together with the policies and operating rules referred to in them, form the agreement between you and Woolsy concerning your use of the Services and replace prior agreements concerning that use, subject to applicable law.
SECTION 21 – ASSIGNMENT
You may not transfer your rights or obligations under these Terms without our prior written consent. Woolsy may transfer its rights and obligations under these Terms as part of a business transfer or restructuring, subject to applicable law and any notice required by that law.
SECTION 22 – GOVERNING LAW
These Terms of Service and any separate agreements through which we provide the Services are governed by the laws of Ontario and the applicable federal laws of Canada. This section does not deprive you of protections that cannot be excluded under the laws applicable to you.
SECTION 23 – HEADINGS
Headings are included for convenience and do not affect the interpretation of these Terms.
SECTION 24 – CHANGES TO TERMS OF SERVICE
You can review the current version of these Terms on this page. We may update these Terms by posting a revised version on our website. We will give notice of material changes when required by applicable law, and the changes will take effect on the date stated in that notice. Your continued use of the Services after the effective date is subject to the updated Terms, to the extent permitted by law.
SECTION 25 – CONTACT INFORMATION
Questions about these Terms of Service may be sent to:
Furs Forever Inc., operating as Woolsy
Phone: 469-492-8027
Email: hello@woolsy.ca
Contact page: https://woolsy.ca/pages/contact-us